Return & Exchange

1. Order Cancellation

• You can cancel your order within 12 hours of purchase for a full refund.
• Once the order has been shipped, it cannot be canceled.

2. Returns & Exchanges

Eligibility

• All the works are handmade, all orders must be signed for in person upon receipt.;
• If any of the situations below occur, please keep relevant evidence and contact us immediately:

           – The item arrives damaged

           – You received an incorrect item

How to Request a Return / Exchange

1. Contact us within 30 days of receiving your order at pyrographys@gmail.com, including your order number and photos showing the issue/defect.
2. Pack the item in its original packaging, attach the return label if provided.
3. Ship the return package to the address provided by customer service.
   • You are responsible for all shipping costs unless the return is due to Pyrographys error.
4. We cannot start processing your return & exchange until we receive the returned item.

Refunds

• Once your return is received and inspected, we will notify you by email about approval or rejection.
• Approved refunds will be processed to your original payment method within 10 business days.
• Payment processing fees charged by the payment platform will not be refunded under any circumstances.
• If you haven’t received your refund yet:
  1. Check your bank account.
  2. Contact your credit card company or bank (refund processing may take time).
  3. If still not received, email us at pyrographys@gmail.com.

Lost Packages

• Pyrographys is not responsible for lost, missing, or stolen packages once marked as delivered by the shipping carrier.