Contact Us

If you have any questions about your order, products, or shipping, please feel free to contact us.

📧 pyrographys@gmail.com

📍Business Location: RM A1, 11/F, WINNER BUILDING, 36 MAN YUE STREET, HUNG HOM, HONG KONG

📍Studio-based workshop: Room 1601, Jingshang Future Center, No. 2 Jinye Road, High-tech Zone, Xi'an, Shaanxi Province

📞1-267-961-2555 

Response Time
We aim to respond within 12–24 business hours.

Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)

For faster support, please include your order number when contacting us.

Our goal is to share the timeless beauty of wood-burning art with collectors, craft enthusiasts, and people who appreciate handmade creations.To better serve our international customers and ensure secure payment processing, our business operations are managed from our Hong Kong office. Our artistic studio, where every piece is handcrafted, is based in Xi’an, China. For your convenience, we also provide a US phone number for easier inquiries from customers.

We appreciate your patience and will do our best to assist you as soon as possible.